Shipping policy

Thank you for shopping with us! Here at Serene Serenity, we strive to provide a seamless shopping experience and timely delivery of your orders. This Shipping Policy outlines important information regarding our shipping processes, delivery options, and related details.

1. Order Processing:

   - Once you place an order, our team will process it within 1-3 business days. Please note that this does not include weekends or public holidays.

   - You will receive an email confirmation with your order details and a tracking number once your order has been shipped.

2. Shipping Methods:

   - Shipping method is a standard 1-3 business days. During the checkout process, you will notice the choice is "Free Economy", however shipping will be Priority. International shipping is excluded from this, processing time is still 1-3 business days and shipping may take 7-10 business days.   

3. Delivery Time:

   - The estimated delivery time varies based on factors such as your location, shipping method, and product availability.

   - Please note that any specified delivery dates are estimates and not guaranteed. We strive to deliver your order within the estimated timeframe, but unforeseen circumstances may occasionally cause delays. We appreciate your understanding in such situations.

4. Order Tracking:

   - Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

   - Tracking information is typically provided by the shipping carrier, and it may take up to 48 hours for the tracking details to become available.

5. Shipping Restrictions:

   - We currently ship to addresses within the U.S. If you are located outside of these areas, please contact our customer support to inquire about alternative shipping options.

 

6. Shipping Costs:

   - Shipping costs are calculated based on factors such as the weight and dimensions of the package, shipping destination, and chosen shipping method. The exact shipping cost is included in the price listed.

7. Customs and Duties:

   - For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the recipient. These charges are beyond our control and may vary from country to country. We recommend contacting your local customs office for more information.

If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support: sales@sereneserenity.co

We are here to help make your shopping experience as smooth as possible.